1. Agreement to these terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of any Cita service after an update means you accept the revised Terms, so we encourage you to check back periodically. Any supplemental terms posted alongside a specific product or feature are incorporated into this agreement by reference and apply alongside these Terms.

2. Our services

Cita provides scheduling, appointment booking, stay/accommodation booking (Cita Stays), and payment/wallet functionality (Cita Wallet) that connects to third-party payment processors, currently OnePay or Directpay, with additional providers planned. Our services are intended for use in jurisdictions where such use is lawful; if you access our services from elsewhere, you’re responsible for complying with your local laws.

3. Accounts & eligibility

To use certain features you’ll need to create an account. You agree to provide accurate, current information and to keep it up to date. You must have the legal capacity to enter into this agreement and must not be a minor in your jurisdiction. We may suspend or terminate accounts that provide false or incomplete information.

4. Payments & wallet

Scope: Cita Wallet lets you hold, top up, and withdraw funds, and pay for bookings and services across Cita’s products. Payments are processed through our payment partners, OnePay & Directpay.

Fees: Any service fee is shown to you before you confirm a transaction. Service fees are non-refundable except as described in our Refund Policy.

Third-party bookings: Where a booking involves a third party (such as a hotel, villa, or independent service provider), that party’s own cancellation and refund terms apply to the booking itself, separately from any Cita service fee.

Card & payment data: We do not store your full card details ourselves. Card payments are handled directly by our payment processing partners under their own security standards.

5. Intellectual property

All content made available through our services — including source code, databases, software, website designs, audio, video, text, photographs, and graphics (“Content”), along with our trademarks, service marks, and logos (“Marks”) — belongs to us or our licensors and is protected under applicable copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access our services and to download or print a copy of any Content you’ve properly accessed, solely for your personal or internal business purposes. Outside of this licence, no part of our services, Content, or Marks may be copied, reproduced, republished, uploaded, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express written permission. If we ever grant you permission to reproduce or display our Content, you must credit us as the owner or licensor and keep any copyright or proprietary notice visible. A breach of this section is treated as a material breach of these Terms and may result in immediate termination of your access.

Submissions: If you send us unsolicited feedback, suggestions, or ideas about our services, you agree that we may use and share that feedback for any purpose, commercial or otherwise, without compensation or acknowledgment to you. By sending a submission, you confirm it’s original to you (or that you hold the rights to share it), and that it isn’t confidential, illegal, harassing, defamatory, obscene, or otherwise inappropriate.

User contributions: If a feature ever allows you to post or submit content to Cita (such as reviews or listing details), you retain ownership of that content, but you grant us the rights needed to access, store, process, and display it as part of operating the relevant feature. We’re not responsible for the accuracy of anything you or other users post.

6. Acceptable use

You agree not to misuse our services. This includes, but isn’t limited to, agreeing not to:

• Use automated tools (bots, scrapers, data-mining tools) to extract data from our platform without permission
• Attempt to bypass, disable, or interfere with security features, or reverse engineer, decompile, or disassemble any part of our software except as permitted by law
• Impersonate another person, or misrepresent your affiliation with anyone
• Upload harmful code (viruses, Trojan horses) or embedded tracking mechanisms (such as web bugs or hidden pixels), or use the service to harass, defraud, threaten, or harm others — including our staff
• Collect other users’ usernames or email addresses for unsolicited messaging, or create accounts through automated means or false pretenses
• Use a buying or purchasing agent to transact on the service, or use the service to build a directly competing product
• Remove copyright or proprietary notices from any Content, or frame/link to our services without permission
• Use the service for any purpose that violates applicable law

Violating these terms may result in suspension or termination of your access, at our discretion.

7. Suspension & termination

We may suspend or terminate your access to any Cita service, without notice, if we believe you’ve violated these Terms or applicable law, or for any other reason at our discretion. If we terminate or suspend your account, you may not register a new account under your own name, a false name, or on behalf of a third party. We may also pursue further legal action, including civil or criminal proceedings, where appropriate. You may stop using our services at any time. Provisions of these Terms that by their nature should survive termination (such as intellectual property, indemnification, and liability sections) will continue to apply.

8. Managing the services

We may, but aren’t obligated to: monitor the services for violations of these Terms; take legal action against anyone who violates the law or these Terms, including reporting them to law enforcement; restrict, refuse, or disable access to any content at our discretion; remove content that’s excessive in size or burdensome to our systems; and otherwise manage our services to protect our rights and keep them running properly.

9. Modifications & interruptions

We may change, update, or remove any part of our services at any time, for any reason, without notice, and we’re under no obligation to keep information on our services current. We can’t guarantee our services will always be available — we may experience technical issues or need to perform maintenance that causes interruptions, delays, or errors. We won’t be liable to you or any third party for any modification, suspension, or discontinuation of our services, or for any loss or inconvenience caused by downtime.

10. Corrections

Our services may contain typographical errors, inaccuracies, or omissions — including in descriptions, pricing, or availability. We reserve the right to correct these and to update information on our services at any time, without prior notice.

11. Disclaimers & limitation of liability

Our services are provided “as is” and “as available.” We don’t guarantee that our services will be uninterrupted, error-free, or fully secure, though we take reasonable steps to keep them reliable and safe. We make no warranties about the accuracy or completeness of content on our services or on any linked third-party sites, and we aren’t responsible for products or services advertised by third parties through our platform.

To the fullest extent permitted by law, our liability to you for any claim — whether direct, indirect, incidental, special, or consequential (including lost profits, lost revenue, or lost data) — is limited to the amount you paid us for the relevant service (or, for Cita Wallet, the balance held in your wallet at the time of the claim). We are not liable for the acts or omissions of independent third parties, including hotels, villas, service providers, or payment processors, whose own terms govern their part of a transaction. Some jurisdictions don’t allow certain limitations on implied warranties or liability, so some of the above may not apply to you and you may have additional rights.

12. Indemnification

You agree to defend, indemnify, and hold us — along with our affiliates, officers, and employees — harmless from any claim or demand, including reasonable legal fees, arising out of your use of our services, your breach of these Terms, your violation of a third party’s rights, or any harmful act toward another user you connected with through our services. We reserve the right to take over the exclusive defense of any matter you’re required to indemnify us for, and you agree to cooperate with that defense.

13. User data

We maintain certain data you transmit through our services to help operate and improve them. While we perform routine backups, you’re responsible for any data you transmit or generate through your use of our services, and we aren’t liable for any loss or corruption of that data.

14. Electronic communications

Using our services, emailing us, or completing forms on our platform counts as electronic communication. You consent to receive communications from us electronically, and agree that electronic agreements, notices, and disclosures satisfy any legal requirement that such communications be in writing, including the use of electronic signatures where applicable.

15. Governing law & disputes

These Terms are governed by the laws of Sri Lanka. If a dispute arises, we ask that you first contact our support team so we can try to resolve it directly. Unresolved disputes will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

16. Miscellaneous

These Terms, along with any policies we post, make up the entire agreement between you and us regarding our services. If we don’t enforce a right or provision of these Terms, that isn’t a waiver of our ability to do so later. We may assign our rights and obligations under these Terms at any time. We aren’t responsible for delays or failures caused by circumstances beyond our reasonable control. If any part of these Terms is found unenforceable, the rest remains in effect. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

17. Changes to these terms

We may revise these Terms periodically to reflect changes to our services, our payment partners, or legal requirements. Material changes will be reflected in the “Last updated” date above.

18. Contact us

If you have questions about these Terms, reach us at: