Privacy Policy for Cita

At Cita, accessible from cita.world, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cita and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Cita. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Definitions

Throughout this Privacy Policy, certain terms are used to describe various products, roles, and relevant concepts:

“Services”: This refers to all text, data, information, software, graphics, photographs, and more that we and our affiliates make available to you. It also includes our websites, applications, extensions, and plugins, such as Cita for Chrome,Cita for Firefox, and any other applications we provide.

“Users”: Users are individuals who have created an account with Cita

“Invitees”: Invitees are individuals who have scheduled a meeting through Cita with a User. This category may also include candidates in the context of Cita services.

“Visitors”: Visitors are individuals who visit the Cita but may not necessarily be Users, Invitees, or registered members.

“Personal Data”: Personal Data refers to any data related to an identified or identifiable natural person that is processed by Cita, as described in this Privacy Policy. It encompasses information defined as “personal data,” “personal information,” or similar terms under applicable data protection laws.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

We obtain information about you both directly from you and automatically as you use our Website. To ensure the security of your information, we recommend that you share and gather only the essential details required for using our Website. For instance, when scheduling a meeting, providing names, email addresses, date, and time suffices. It’s important to be aware that declining to share specific Personal Data or withholding particular contact permissions could limit our ability to offer certain aspects of our Services.

When you register for an Account, we collect various types of Personal Data to provide and improve our Services. The types of information we collect may include:

Contact Information: This includes your name, email address, and other contact details provided during registration.

Scheduling Information: We collect information related to scheduled meetings, appointments, and other scheduling activities facilitated through Cita.

Usage Data: We gather data about how you interact with our Services, such as your usage patterns, preferences, and browsing history.

Meeting Data: Audio recordings are collected solely to generate meeting transcripts by the AI meeting transcript generator. These recordings are obtained from users who have enabled the meeting transcript widget and requested a transcript for a specific meeting. The recording process is initiated only for meetings for which the user explicitly requests a transcript. Before the commencement of recording, user consent is obtained.

Calendar Information: Information from your connected calendars (e.g., Google Calendar, Outlook Calendar) used for scheduling and displaying appointments within Cita.

How we use your information

We use the information we collect in various ways, including:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Cita follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cita does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Cookies and Web Beacons

Like any other website, Cita uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Cita.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Cita, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Cita has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Cita’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Google Calendar Sync

To enhance your scheduling experience, Cita offers integration with Google Calendar. When you enable this feature, Cita will access and use your calendar information solely for the purposes of:

  • Displaying Availability: Showing your availability based on existing calendar events.
  • Scheduling Appointments: Facilitating the scheduling of appointments within Cita, taking into account your existing calendar commitments.
  • Syncing Information: Ensuring appointments scheduled in Cita are reflected on your Google Calendar and vice versa.

Cita’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Please visit this link for more information

Outlook Calendar Sync

Cita integrates with your Outlook Calendar to streamline scheduling. When you enable this feature, Cita will access and utilize your calendar information solely for the purposes of:

  • Displaying Availability: Showing your availability based on existing calendar events.
  • Scheduling Appointments: Facilitating the scheduling of appointments within Cita, taking into account your existing calendar commitments.
  • Syncing Information: Ensuring appointments scheduled in Cita are reflected on your Outlook Calendar and vice versa.

Cita adheres to all relevant regulations and keeps your information safe when syncing with your Outlook Calendar. We use calendar information only for scheduling and display purposes within Cita, and do not share it with any third-party applications.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Cita does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Password Protection

Cita takes the security of your information seriously and implements various measures to protect it, including:

  • Secure Storage: We store user data in secure environments using industry-standard security practices.
  • Password Hashing: Passwords are never stored in plain text. Instead, they are securely hashed using the industry-standard Bcrypt hashing algorithm, a one-way cryptographic function that makes it impossible to recover the original password.
  • User Education: We encourage users to create strong and unique passwords. A strong password typically includes a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information, such as your name or birthdate, to enhance the security of your account.
  • HTTPS Encryption: We use HTTPS encryption to protect data transmission between your device and our servers. This safeguards your information from unauthorized access during transmission.

Refund Policy:

Cita operates as a scheduling platform facilitating appointments and services between clients and service providers. While we strive to ensure a seamless experience, refund policies are determined and managed solely by the respective clients or service providers.

Client Responsibility:

Clients are solely responsible for establishing and communicating their refund policies. This includes, but is not limited to, policies related to no-shows, cancellations, and any other circumstances that may warrant a refund.

Non-Involvement of Cita:

Cita disclaims any responsibility for refund-related matters. We do not participate in, endorse, or govern the refund decisions made by clients or service providers.

Contacting the Client:

In the event of any concerns or disputes regarding refunds, clients should directly contact the respective service provider or client responsible for the appointment.

Reviewing Policies:

Clients are encouraged to familiarize themselves with the refund policies of the specific service providers before making appointments. This information can usually be found on the service provider’s profile or communicated directly by the client.

Changes to Refund Policies:

Cita holds no authority to make changes to the refund policies established by clients. Any adjustments or modifications must be addressed directly with the responsible client or service provider.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page. Our Privacy Policy was created with the help of the Privacy Policy Generator.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

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